At Pioneer Airbags, we are committed to ensuring customer satisfaction by providing high-quality products and services. If, for any reason, you are not fully satisfied with your purchase, we offer the following return and refund options:

1. Service Guarantee

We stand by the quality of our work and parts. If you experience issues with a part that has been serviced by us, you are entitled to return it under our service guarantee policy. We offer a full refund or replacement in the event the part is defective or does not perform as expected.

2. Return Policy

Our return policy functions similarly to a warranty. If the part you purchased continues to have issues or fails to perform its function, you may return it to us for a replacement or repair. The product must be returned within 30 days from the date of purchase, along with proof of purchase and details of the defect or issue encountered.

3. Refund Process

Once we receive the returned item, our team will inspect it to verify the defect or issue. If the part qualifies under our return policy, we will issue a full refund to your original payment method. Please allow 7-10 business days for the refund to appear on your statement.

4. Conditions for Return

• The item must be returned in its original condition (unless it has failed due to a defect).
• Returns must be accompanied by the original receipt or proof of purchase.
• The customer is responsible for return shipping costs unless the return is due to a fault or defect in the product.

5. Exceptions

Certain items may not be eligible for return or refund, such as custom-made parts. Please check with our team for details on any specific exclusions.